Refund & Cancellation Policy

This policy applies only to fees paid to Mangal for its own services, as listed on our Fee Transparency page (for example, advisory engagements, legal verification coordination, and transaction facilitation). It does not apply to:

• Booking amounts, down payments, or any sums paid directly to a builder or developer — these are governed by the builder's agreement and applicable RERA provisions;
• Third-party charges such as stamp duty, registration fees, government charges, or fees of independent professionals engaged directly by you.

• Before work begins: You may cancel a paid engagement within 48 hours of payment, or before we commence work (whichever is earlier), for a full refund.
• After work begins: If you cancel after we have commenced work, we will refund the fee after deducting a proportionate charge for services already rendered, communicated to you in writing.
• Completed services: Fees for services already completed (for example, a delivered legal verification report) are non-refundable.

If we are unable to deliver a paid service for reasons attributable to us, we will offer you the choice of a full refund of the fee for the undelivered service or a credit towards another service.

Email contact@mangalrealty.in with your payment reference, the service engaged, and the reason for the request. We will acknowledge your request within 48 hours and communicate a decision within 7 working days.

Approved refunds are processed within 7–10 working days of approval, to the original mode of payment. For international payments by NRI clients, bank processing and currency conversion may extend this timeline, and any bank or exchange charges will be borne as per the original payment terms.

If you are dissatisfied with a refund decision, you may escalate it through our grievance redressal process. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.